Updated Refund & Returns Policy: Effective March 1, 2024
Thank you for choosing Swift Auto Spa Car Detailing LTD (“Swift Auto Spa”). This Refund Policy outlines the terms and conditions under which refunds are provided for our services.
1. Service Cancellations
Customers may cancel a booked service, subject to the following conditions:
- Cancellation Policy: Customers must cancel appointments at least 24 hours in advance of the scheduled service.
2. Refund Process
- Refund Eligibility: Refunds are eligible for cancellations made within the specified cancellation period.
- Refund Request: To request a refund, customers must contact Swift Auto Spa via [Contact Information] and provide the necessary details, including the booking reference number.
- Refund Processing: Refunds will be processed within [number of days] days of receiving the refund request.
3. No-Show Policy
- No-Show Definition: A “No-Show” refers to a situation where a customer fails to appear for a scheduled service appointment without canceling in advance.
- No-Show Refund: No refunds will be provided for No-Show appointments.
4. Service-related Issues
- Quality Concerns: If a customer is dissatisfied with the quality of the service provided, they must contact Swift Auto Spa within [number of days] days of the service date to discuss their concerns.
- Resolution: Swift Auto Spa will assess the concerns and, if deemed valid, may offer a partial refund or other appropriate resolution.
5. Unforeseen Circumstances
- Cancellation due to Unforeseen Circumstances: Swift Auto Spa reserves the right to cancel or reschedule a service appointment due to unforeseen events like weather conditions, equipment failure, or other emergencies.
- Refund for Service Cancellation: In the event Swift Auto Spa cancels a service, a full refund will be issued to the customer.
6. Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at:
